25 Jun Turn Your Field Inspectors Into Money-Making Machines
How much money are your field inspectors making you? Are they performing to their full capacity? How much more money could they be generating? You could be missing out on revenue opportunities. We’re going to take a look at a few ways to turn your field inspectors into money-making machines, and what you can do as an employer to keep the engine running smoothly for all future inspections.
Identify and Report Issues To Generate Revenue Opportunities
Whenever a field inspection is taking place, one of the main priorities of the inspector should be to clearly identify any and all issues to the system. Proper training for inspectors on what constitutes a deficiency, and how to properly document it is crucial for the service repair department of your company. The more issues that are reported back to be serviced, the more parts and services need to be ordered by the customer. Let’s take a look at 3 ways to properly document deficiencies for your service department:
1. Describe All Deficiencies in Detail
Have your field inspectors explain in detail what the problems are within the system, where they are located, what the repercussions could be to the property if not addressed, what needs to be done to fix it (including equipment needed), and whether there needs to be a certain timeline to make the necessary changes.
2. Capture Photos to Visually Display Potentially Damaging Issues
Ensure that your field inspectors are taking proper photos. Visuals act as proof for your service repair department to order the repair parts and bill the customer correctly. Photos provide extensive data to property owners that create urgency for quick service repairs (AKA, money in your pocket.)
SUGGESTION: Use a digital tool to easily capture and report deficiencies from your mobile device and easily upload all photos and details directly to the cloud for your service department to access. Try Joyfill — it’s free!
3. Notify All Necessary Personnel for Timely Responses and Quick Turn-around
There should always be open communication streams from the field inspector to the service department, to the customer. Lack of communication can lead to less money ultimately if the right people aren’t being notified to go and make changes to the system, order the service parts, and bill the customer. When your field inspector has finished filling out their form, they should notify the owner of any discrepancy, share a copy of the form, and also send the report to any supervisor and other appropriate personnel as soon as the inspection is completed. This will allow for a smaller gap between the initial inspection, and the repair service.
Motivate the Team
As an employer, always aim to motivate and equip your field inspectors to perform well and streamline the inspection to the service repair process as fast and efficiently as possible. When there is constant communication between departments and teams, it will always lead to an increase in sales and more money all around! Encourage the team to take their time with each inspection, and when filling out any report. Have them double and triple-check their work to make sure they captured all deficiencies and are being sent to all appropriate personnel. Within the Joyfill app, multiple users can be on one form at the same time, which leaves little room for error and a faster rate of return to the service repair team who will be waiting to see what parts and services need to be addressed and repaired.